Inquiry and Demand Communication
Customer provided :
- Your product requirements (dosage form, specifications, target market), brand philosophy, and expected outcomes.
Our actions :
- Assign a dedicated account manager for one-on-one communication.
- Sign a non-disclosure agreement to strictly protect your intellectual property and business information.
- Delve deeply into regulatory requirements (such as registration standards in the target country), formulation feasibility, and packaging design concepts.
Proposal and Quotation
Our actions :
- OEM Conduct cost analysis and production planning based on the recipe you provided.
- ODM Our R&D team customizes product formulation solutions tailored specifically for you.
- Provide detailed product technical specifications, projected production capacity, and delivery timelines.
- Submit a transparent and competitive formal quotation.
Agreement signed
Our actions :
- Draft and send a formal cooperation agreement that clearly defines the rights and responsibilities of both parties.
- The agreement covers the following items: product specifications, pricing, payment terms, delivery schedule, quality standards, and confidentiality clauses.
Sample Production and Confirmation
Our actions :
- According to the confirmed plan, samples will be prepared in the laboratory or in a small-scale pilot workshop.
- Provide samples and corresponding test reports.
- We provide support for stability testing or local market testing as needed.
Customer action :
- Test and confirm the validity, appearance, packaging, and other aspects of the sample.
Mass Production and Quality Inspection
Our actions :
- Batch production is carried out in a GMP-compliant workshop using the confirmed formulation and process.
- Full-process quality control From raw material receiving to in-process control during production and final product shipment, we strictly adhere to QC/QA procedures.
- Provide photos or videos of key nodes in the production process (if required).
- The finished products undergo comprehensive inspection, and an authoritative “Quality Inspection Report” is issued.
Packaging and Logistics
Our actions :
- Pack and label the product according to the design you have confirmed.
- Pack properly to ensure safe transportation.
- Process all export documents (such as bills of lading, invoices, packing lists, health certificates, certificates of origin, etc.).
- Coordinate with freight forwarders to arrange sea or air freight and provide logistics tracking information.
After-sales Service and Support
Our actions :
- After the order is completed, follow up with the customer to gauge their satisfaction.
- Provide product market technical support documentation.
- Establish a long-term, stable communication mechanism to provide ongoing support for subsequent orders and new product development.
- Handle any matters related to product quality (although the probability is extremely low, we commit to demonstrating responsibility).
GreenPasture Farms Group (North America)
- Region Canada
- Customer Type Large integrated aquaculture group
- Cooperative product Custom-made production for it Albendazole Ivermectin Premix 、 Tilmicosin Premix And Calcium carbapenem powder For parasite control, respiratory disease management, and analgesia and antipyresis in its cattle and pig farms.